Reset Search
 

 

Article

How to obtain a part replacement - Parts Request

« Go Back

Information

 
Answer

 

1) Login or create a CM Fanzone account by visiting

https://account.coolermaster.com/LogOn.aspx

Fanzone login

An account can be created by clicking the "Join for free" link on the site or by using a Facebook or Google Plus account


2) Once logged into the CM Fanzone, click on the case logo on the left hand side of page and select
     "My Product"

registration link


3) Click the large Purple plus sign(+)at the top of the page  to register a new product

User-added image

Note that the warranty period will be determined by the manufacturing date if no receipt is uploaded.

A copy of the receipt can also be uploaded at a later time if needed but supplying the receipt immediately will increase the Warranty Replacement Service

4)  Fill in the Serial Number of the Product, Upload a copy of your receipt for the product if available,          and select the date of purchase of the product.
Product Registration page


5) Click "Submit" to register your product.


6) Locate the product for which you require a replacement part and click the "Parts Request" button for the product.

registration link

7) Verify your shipping information and click Submit
RMA Request Form
 

8) Fill in the requested information.
User-added image

Note: If you did not upload receipt at time of registration, a receipt can be uploaded at this time.

 

9) Once the request is submitted, a pop will appear to notify you that the RMA request was completed.
User-added image

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255